There are NO REFUNDS ON PARTIAL PAYMENTS AND SERVICES RENDERED. If services have been provided by Stardom Media Advanced Group and a customer decides after publishing and production has completed that they are not satisfied then all refunds are not possible.
CANCELLATIONS BEFORE SERVICES RENDERED
If you purchase advertising from Stardom Media Advanced Group but decide to cancel your order before publishing production schedule or services are rendered then contact us immediately to process a full refund at email@example.com
PACKAGE UPGRADES AND DOWNGRADES
Customers are able to make upgrades to orders placed by paying the difference of the sum. If you decide you want to downgrade to a different package that cost less than a credit towards another package is allowed or a refund. Allow 7 to 14 days for the difference of the refunded amount on downgraded packages.
Stardom101 magazine is a monthly publication. Order dates determine what issue your ad subscription will begin with.
TO PROCESS A REFUND
Call (804) 800-7827 or email firstname.lastname@example.org or with your customer invoice number and contact info. A customer service agent will confirm the refund.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
We strive to process refunds as quickly as possible, within 7 to 14 business days.
After the refund has been approved, credit card refunds can take up to 5-10 business days for your bank to process.
We will notify you via email when your return has been processed and the refund selection of your choice has been issued.
Reminder: refunds do not include any shipping costs paid on your original order (if applicable).
MY MAGAZINE WAS DELIVERED TO ME DAMAGED. WHAT DO I DO?
Any damages upon delivery must be reported within three (3) days from date of order received. Contact our Support Team by calling (804) 800-7827 or by emailing us at email@example.com.
Please be sure to provide detailed photos of the damage(s) to confirm replacement issue.